Empowering Global Learning: ILX Streamlines Operations with GoMeddo

Introduction

ILX Group is a renowned player in professional training and consultancy, specializing in project and program management. With over three decades of expertise, ILX has empowered +5.000 organizations and +500.000 professionals worldwide to achieve operational excellence and strategic success. Headquartered in the UK and operating across Europe, Asia-Pacific, the Middle East, and Africa, ILX’s commitment to delivering accessible and tailored learning solutions underscores its mission to foster growth and transformation on an international scale.

Challenge

ILX Group’s existing technology infrastructure presented an opportunity for improvement, as it relied on a heavily customized legacy system and multiple disconnected platforms. While these tools had served the organization well over the years, their fragmented nature introduced challenges in ensuring operational efficiency and smooth interdepartmental collaboration. As ILX continued to grow, the limitations of these systems became more apparent, underscoring the need for a unified, modern solution that could streamline processes, support scalability, and enhance the overall client experience.

Why GoMeddo

GoMeddo emerged as the ideal solution for ILX Group, offering a 100% Salesforce-native platform designed for advanced resource and event management. With robust scheduling capabilities, GoMeddo allowed ILX to:

• Schedule courses using templates or custom timetables.
• Manage attendee bookings, event capacities, and statuses effortlessly.
• Assign trainers and venues with real-time visibility into availability.
• Create accurate quotes with Salesforce CPQ based on this real-time availability.
• Utilize a user-friendly calendar interface and customizable event hierarchy to support bookings at multiple levels.

These features provided ILX with the flexibility and scalability to meet their unique needs while centralizing operations for improved efficiency.

Solution

Partnering with Salesforce implementation experts Gen25, ILX Group integrated GoMeddo into their technology ecosystem to address critical challenges. This implementation transformed ILX’s course management workflows by enabling seamless integration with their website for course sales and bookings. Automated email communications ensured smooth interactions with all stakeholders, including attendees, trainers, and venues.

Additionally, Salesforce Surveys were configured to gather valuable feedback on customer satisfaction and trainer performance. Reporting capabilities allowed ILX to analyze survey data for continuous improvement, ensuring that the platform met their evolving operational and client-focused goals.

Expected Results

By adopting GoMeddo, ILX Group is poised to achieve significant improvements in operational efficiency and customer experience. Consolidating their systems into a unified platform reduces technical debt and streamlines workflows. Real-time scheduling and resource management capabilities enhance scalability, allowing ILX to expand its offerings seamlessly.

The integration with Salesforce provides ILX with a robust data-driven foundation to make informed decisions, ensuring exceptional service delivery across regions. Ultimately, the solution positions ILX to focus on what matters most: empowering professionals worldwide to excel in their fields.

For more details on the implementation journey, visit Gen25’s case study on ILX Group.