GoMeddo’s LinkedIn Live unveils new opportunities with Salesforce Agentforce

This new evolution in AI marks a significant leap from Einstein Copilot, bringing more flexibility and intelligence to businesses looking to automate complex tasks.

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Why the shift from Einstein Copilot to Agentforce?

Previously known as Einstein Copilot, this AI assistant was embedded in Salesforce to help businesses streamline tasks, generate insights, and boost productivity. However, Agentforce goes a step further by introducing customizable agents that can handle a broader range of complex tasks, triggered by events or conversations. These agents are designed to augment human workflows, reducing the need for manual intervention in tasks such as customer support, sales follow-ups, and campaign management

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What makes Agentforce special?

Agentforce allows companies to configure AI agents with Salesforce’s low-code tools like Agent Builder, which leverages prompts, workflows, and APIs to design intelligent agents capable of automating tasks. By integrating deeply with Salesforce Data Cloud, these agents use real-time data to take meaningful actions, rather than simply responding to queries. This makes them much more than glorified chatbots—they are proactive solutions that enhance both the customer and employee experience​. For example, agents can autonomously handle tasks such as scheduling treatments in a healthcare setting or providing personalised product recommendations on an e-commerce platform​

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Why Agentforce makes sense with GoMeddo

Because GoMeddo is a native scheduling and booking solution built on Salesforce, this tight integration makes it a perfect match for Agentforce. By leveraging GoMeddo’s existing capabilities for handling complex, multi-dimensional bookings and Salesforce’s powerful AI-driven automation, businesses can achieve greater efficiency in resource management. Agentforce enhances GoMeddo’s functionality by enabling autonomous agents to manage repetitive tasks like booking confirmations, follow-ups, and customer engagement. This not only frees up human resources for higher-value tasks but also ensures a more seamless experience for users​.

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During the LinkedIn Live, GoMeddo highlighted real-world use cases from its integration with Agentforce and making scheduling and booking directly in Salesforce easier, faster and  more personalised. 

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This session was packed with insights and practical advice for organisations looking to take full advantage of AI. If you missed the event, the video is available for replay—simply click on the link above.

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